When you receive your item, you must check it as soon as possible following receipt and always before use. If you find something fishy about it, please email us to firstname.lastname@example.org We will email you the steps for return.
YOUR RIGHT TO CHANGE YOUR MIND We've all done it, ordered something and then realised later that it is no longer needed. You have 14 days to cancel your order under our 14-day return period policy, which starts on the day you receive the item. It's so simple, please follow the steps in ‘What to do to return your items to us’ All items must be returned unused and in the original packaging as they were in when received by you. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it e.g. please ensure that any security seals or tags are still intact.
WRONG ITEM RECEIVED We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
DAMAGED OR FAULTY ITEMS Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.
If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
WHAT WE'LL DO All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item (including the cost of delivery). Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. We will refund the original credit/debit card/PayPal account used to purchase the item.
RETURN OF REPLACEMENT GOODS If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
COST OF RETURNING ITEMS Please note that we can only refund the courier costs for returning an item where: • we sent you the wrong item, or • the item is damaged or faulty or • where you are returning a substitute or replacement item which you do not want to keep. We will not refund courier cost for items found to be in good working order. Costs of returning the item back to you will depend on the item and will be communicated to you after the testing process has been completed.